Terms and Defaults

1. Account and access

Accounts are created by administrators and activated with a registration code. You must keep your password confidential, use the portal only for authorized support work, and follow the roles and permissions assigned to you.

2. Support process

The portal is used to receive, assign, investigate, and resolve customer and internal support tickets across platforms and boards. Ticket titles, descriptions, comments, checklists, attachments, status changes, and related activity are stored so teams can collaborate, escalate, and keep an audit trail of the case.

3. Direct and group chats

Direct chats and group chats are workplace tools for case coordination. Messages, membership, and related activity may be retained. If needed for quality, security, incident review, supervision, or operational follow-up, both direct and group chats can be tracked, reviewed, or audited by authorized administrators.

4. Defaults

• Notifications may be sent for assignments, mentions, escalations, and other ticket events.
• Access is limited to the platforms, boards, and actions granted to your role.
• Uploaded files and ticket content are used only to operate and improve the support process.
• Activity such as status changes, assignments, and comments may be logged for accountability.

5. Acceptable use

Do not share credentials, attempt to access accounts or records outside your permission, or use chat and tickets for personal or unauthorized purposes. Misuse may result in access being restricted.